Last chance! As of June 24, 2021, utilities became able to start terminating service to customers behind on their bills. New Yorkers are eligible for additional protection from shutoffs up to December 21, 2021, but you MUST inform the utility immediately that your financial circumstances have been changed by the COVID-19 pandemic (“self-certify”). Customers who experience a change in financial circumstances due to COVID are entitled to:
No shutoffs for arrears or default on repayment plan for 180 days after end of state of emergency (June 24, 2021);
No down payment when entering into a payment plan; and
No late fees
Please note that any arrears will be due and must be paid at the end of the 180-day period. Make sure to request a confirmation number when self-certifying with your utility.
All of our offices are now open to the public and accepting walk-ins.